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Service Agreement

(terms of service)

 

Satisfaction Gaurantee:

We are committed to delivering services that meet your expectations and uphold the highest standards of quality. If you are not satisfied with the results, we encourage you to reach out to us promptly to discuss your concerns and seek a resolution. Please note that this satisfaction guarantee does not cover any pre-existing damage or issues that were present prior to the commencement of our services. Our goal is to ensure your complete satisfaction while maintaining transparency and accountability in our work.

 

 

 

 

Liability Agreement:

 

1. Accidents & Pre-existing Conditions:

 

  • Down&Dirty Detailing will document any pre-existing damage before starting work but is not liable for such conditions. Clients must disclose any known issues with their vehicle’s interior or exterior that may impact detailing (e.g., damaged upholstery, paint, or electronics) before service. If any damage occurs while in our care, we will notify you promptly. Our liability is limited to the amount paid for the specific service in question. We are not responsible for indirect, incidental, special, consequential, or punitive damages.

 

2. Fees, Service Terms & Payment:

 

  • Total Cost: The fee is set at booking. Additional charges for add-ons or extended time over 30 minutes will be discussed with you for approval.

  • Payment: Due upon completion via Credit Card, Debit, Cash, Venmo, or Cash App. Late payments incur a 10% fee plus 0.5% daily interest until fully paid. You are responsible for Down&Dirty Detailing’s collection costs if applicable.

  • Extra Dirty Fee: If a job takes longer than anticipated, an extra dirty fee of $50 per additional 60 minutes may apply, subject to your approval.

  • Pet Hair Removal/Biohazard Fee: Additional fees apply for excessive pet hair, mold, vomit, blood, or other biohazards, at a rate of $50 per additional 30 minutes. Clients will be informed of these charges before proceeding with the service.

 

3. Access Requirements:

 

  • To perform mobile detailing services, we require access to water and electricity. If access is unavailable upon arrival, a fee of up to 100% of the service amount (capped at $250) will apply. If you’re unsure about water and electric access, please contact us to reschedule.

 

4. Client Responsibility for Personal Belongings:

 

  • Clients are responsible for removing personal belongings from the vehicle prior to service. Down&Dirty Detailing is not liable for any lost, damaged, or missing items during the detailing process.

 

5. Safety:

 

  • Please disclose any hazardous substances in your vehicle before detailing. You assume responsibility for any health or safety risks associated with your vehicle.

 

6. Property Damage & Environmental Liability Agreement:

 

  • As a mobile detailing service, Down&Dirty Detailing operates at the client’s location. Clients are responsible for ensuring that detailing services are permitted and can legally occur on their property. Down&Dirty Detailing is not liable for any environmental damage resulting from water or chemical runoff. Additionally, we are not responsible for any property damage (e.g., stains or residue on driveways) beyond the vehicle being serviced.

 

7. Photography Release Agreement:

 

  • By booking our services, you grant Down&Dirty Detailing permission to take and use images of your vehicle for marketing, advertising, and social media purposes. You may opt-out by submitting a written request. Images are used professionally to showcase our work and maintain client confidentiality.

 

8. Feedback, Termination & Governing Law

 

  • We welcome your feedback at [insert email here]. By booking our services, you grant Down&Dirty Detailing permission to use images of your vehicle for marketing purposes, unless you object in writing. This agreement is governed by New Jersey law. By booking and using our services, you confirm that you are authorized to agree to these terms on behalf of the vehicle’s legal owner and are 18 years of age or older. You agree to indemnify and hold Down&Dirty Detailing harmless from any claims or damages arising from a lack of authority to enter into this agreement.

 

9. Acknowledgments:

 

By booking our services, you acknowledge that:

 

  • Down&Dirty Detailing does not guarantee any specific outcomes or results.

  • Payment is for the time and effort spent servicing your vehicle, not tied to any specific outcome.

  • Our liability is limited to the total amount paid for the service.

  • All Sales Are Final.

 

10. Specialty Services Waiver:

 

  • For specialty services such as paint correction, ceramic coating, or engine cleaning, Down&Dirty Detailing makes no guarantees about specific results, as outcomes can vary depending on the vehicle’s condition. By booking these services, you acknowledge potential risks associated with specialty treatments and agree that Down&Dirty Detailing is not liable for any unexpected or undesired results.

 

11. Data Protection and Privacy Policy:

 

  • Down&Dirty Detailing values your privacy. We securely process and store payment details and personal information in compliance with data protection laws. Your data will not be shared with third parties without consent.

 

12. Modifications and Updates to Agreement:

 

  • Down&Dirty Detailing LLC reserves the right to modify or update these terms as necessary. The latest version of the agreement is available upon request.

 

13. Mandatory Gratuity Fee:

 

  • If you do not participate in the final quality control check and inspection at the end of the job, a 10% gratuity fee will be added to the invoice. This fee is non-negotiable if you are unable to inspect the vehicle with the technician at the end of the job.

 

 

 

Appointment Deposit Policy:

 

  1. A non refundable deposit of $50 is required to secure your appointment. This deposit is applied towards your total service cost

 

 

Changes to appointments:

 

1. Changes to your appointment (e.g., removing a service or switching to a different package) must be requested at least 48 hours in advance.

 

2. If a change is requested less than 48 hours before the appointment:

  • the deposit will still be applied to the updated package

  • A $20 adjustment fee may be retained to account for last minute changes, which impact our schedule and resource allocation

 

 

 

Rescheduling Policy:

 

  1. Late Arrival and No Show

 

  • Down & Dirty Detailing may arrive up to 90 minutes late due to tight schedules or traffic. We appreciate your patience in such situations.

  • Clients arriving more than 15 minutes late may have their appointment cancelled at our discretion and will forfeit the deposit.

  • No-shows will forfeit the deposit and must pay in full to book future appointments.

 

2. Weather & Unforeseen Events:

 

  • Services may be rescheduled without penalty due to severe weather or other unforeseen events (e.g., extreme temperatures, storms). If Down&Dirty Detailing must reschedule, we will notify you as soon as possible to arrange a new appointment.

 

3. Vehicle Access, Operation & Service Quality

 

  • By booking, you agree to provide Down&Dirty Detailing personnel with access and keys to your vehicle to perform services, including detailing and any cosmetic enhancements. We strive to maintain high-quality service standards, and any concerns must be communicated within 24 hours of service completion. Concerns raised beyond this timeframe or refusal to participate in the final inspection will not be addressed.

 

 

 

 

Firm Cancellation and Refund Policy:

 

  1. Cancellations

  • within or more than 48 hours: no fee but forfeit the deposit and may reschedule once with no extra deposit.

  • 24-48 hours notice: $50 fee

  • 12-24 hours notice: 50% of service amount to be paid, another deposit required to reschedule appointment.

  • Less than 12 hours or No call/No show: 100% of service amount

  • Vehicle or client not available day of service: 100% of service amount, up to $250 fee

 

Note: Down&Dirty Detailing reserves the right to cancel or reschedule appointments due to staffing, traffic, weather, or equipment issues. This cancellation policy also applies to gift certificate appointments. Any cancellation or missed appointment fees will be charged to the credit card on file.

 

2. Refunds

 

  • Refunds are only issued in rare or exceptional circumstances, typically when a service is not provided due to an error on our part. All other sales are final.

 

 

 

Maintenance Plan Agreement:

 

  1. Annual, Monthly, or Bi-weekly Subscription Agreement:

 

  • For clients enrolled in an annual, monthly, or Bi-weekly maintenance package, billing frequency and payment amount are outlined at the start of the subscription. Clients may cancel their subscription with a 30-day notice. Early termination fees may apply. Down&Dirty Detailing reserves the right to adjust service prices for subscription clients, with 30 days’ notice provided for any adjustments. Clients can pause their subscription once per year, with additional pauses incurring a small administrative fee.

 

2. Customer Loyalty Program

 

  • Returning customers may be eligible for discounts, promotions, or special packages as part of our loyalty program. Contact us for details.

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